Faq

General Class Information

Do you offer pre-recorded lessons?
No, we specialize exclusively in real-time, live English lessons to ensure interactive and personalized learning experiences for every student.

How do I join my live class?
We will send a secure meeting link directly to your registered email address exactly one hour before your scheduled class begins.

Are my online classes private and secure?
Yes, absolutely. All our live video lessons are fully encrypted end-to-end to guarantee your privacy and ensure complete data security.

Do you provide downloadable workbooks or online exercises?
We focus entirely on conversational practice, so we do not provide any downloadable materials or access to supplemental online study resources.

Scheduling & Billing

How do I schedule my English classes?
You can easily choose and book your preferred class times using the interactive calendar located inside your personal student dashboard.

Can I change the time of my scheduled class?
Yes, you can reschedule your class without any penalty, as long as you do so at least one hour before the start time.

What is your refund policy for purchased lessons?
We offer a full reimbursement for any lesson packages, provided you request the refund within one month after your initial purchase date.

Do I need to pay VAT on my purchases?

Our English classes are VAT exempt for students residing in certain European countries. Please check your local tax regulations during checkout.

Technical & Additional Questions

What equipment do I need for the lessons?
You will need a reliable internet connection, a functioning webcam, a microphone, and a quiet space to focus on your English learning.

How long does each live lesson last?
Each live English lesson typically lasts for exactly 45 minutes, giving you plenty of time to practice speaking and ask questions.

Do you offer classes for absolute beginners?
Absolutely! We welcome students of all proficiency levels, from complete beginners to advanced speakers preparing for business meetings or language exams.

Can I choose the same teacher for every class?
Yes, you can easily filter the booking calendar to select your favorite instructor and maintain consistency throughout your language learning journey.

How do I contact support if I have technical issues?
You can reach our dedicated technical support team by emailing our help desk

Will I receive feedback after my lesson?
Yes, your teacher will provide brief, constructive verbal feedback during the final five minutes of your session to highlight areas for improvement.

Is there an age limit for students? Our current curriculum is designed for adults and teenagers. Students must be at least sixteen years old to register for our classes.

Can I book multiple classes in advance?
Yes, you can book lessons up to three months in advance through your student dashboard to secure your preferred times and teachers.

What happens if I miss my scheduled class?
If you miss a class without rescheduling at least one hour prior, it will be marked as completed and fully charged to your account.