Last Updated: 27/04/2026
Welcome to enuncialive.com. We are deeply committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy explains how we collect, use, and protect your information when you use our website, access your student dashboard, and participate in our live interactive classes.
1. Information We Collect
To provide you with a seamless educational experience, we collect the following types of information:
- Account Information: When you register, we collect your name, email address, and age (to ensure compliance with our minimum age requirement of 16).
- Billing & Location Data: To process purchases, manage our 30-day refund policy, and accurately calculate European VAT exemptions, we collect your billing address, country of residence, and payment details (processed securely via third-party payment gateways).
- Scheduling Data: We track the class times you select and manage within your interactive student dashboard calendar.
- Technical Information: Because our classes operate on a proprietary, browser-based platform, we collect basic technical data such as your browser type, IP address, and connection stability to ensure our video platform functions correctly.
2. Live Video Classes & End-to-End Encryption
Your privacy during lessons is our top priority.
- End-to-End Encryption: All live video and audio streams conducted on our proprietary platform are secured with end-to-end encryption. This means your communication is strictly private between you and your teacher.
- No Unwanted Recording: Because our methodology relies entirely on real-time, live interaction without downloadable or offline materials, we do not record or store your video or audio feeds. The data is processed strictly in real-time to facilitate the live session.
3. How We Use Your Information
We only use your personal data to deliver and improve our educational services. Specifically, we use it to:
- Deliver Class Links: Automatically send your secure meeting link to your registered email address exactly one hour before your scheduled class.
- Manage Your Schedule: Allow you to book, reschedule (up to one hour before class), or cancel classes via your student dashboard.
- Process Payments and Refunds: Verify your location for VAT purposes and process any eligible reimbursement requests within one month of your purchase.
- Provide Technical Support: Assist you with any connectivity or platform issues through our live chat or help desk.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We only share essential data with trusted service providers necessary to operate our business, such as:
- Secure payment processors to handle your transactions.
- Email service providers to deliver your class links and platform notifications.
5. Your Data Rights (GDPR Compliance)
Because we operate in European countries and handle VAT exemptions, we adhere to strict data protection regulations. You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any inaccurate information in your student dashboard.
- Erasure: Request the deletion of your account and personal data, subject to legal and accounting requirements.
- Data Portability: Request your data in a structured, commonly used format.
6. Children’s Privacy
Our curriculum and platform are designed for adults and teenagers. We strictly do not collect data from or permit the registration of individuals under the age of 16. If we discover an account belongs to someone under this age, it will be immediately terminated and the data deleted.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes via the email address associated with your student dashboard.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact our Data Protection Officer at:
Email: [email protected]